Senior Quality Assurance and Control Associate Textile industry On-site – Ft Lauderdale Reports To: Manager Testing Field & Quality Assurance
Our client has engaged ttg Talent Solutions to look for their next
Senior Quality Assurance and Control Associate. They are a leading company that specializes in providing innovative, high-quality textile products for the Hotel, Hospitality, and other commercial industries (
window coverings, upholstery, Bed linens, Bath Linens, and similar.) They emphasize sustainability and eco-friendly practices, offering custom solutions and a vast selection of textile products to enhance the aesthetic and functional qualities of interior spaces.
**The ideal candidate has 1-2 years of experience in textile projects, and managing timelines, with knowledge of Salesforce, and Dynamics 365. Must be high-energy and fast-paced position. Must be a local candidate.**
The
Sr QA and Control Associate is primarily responsible for overseeing the quality control process for finished/fabricated products as well as fabric by the yard. This includes developing, implementing, and maintaining a formal global Quality Assurance program in partnership with the product development and production departments
Requirements - Bachelor’s Degree from a four-year college or university or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.
- Must be available to drive or fly to customer locations or the Window Treatment Facility with flexibility for occasional overnight trips to evaluate product functionality and performance concerns.
- Travel to hotel properties for claims is infrequent (less than 10%).
- Microsoft Computer Skills Required: Word, Excel, PowerPoint, etc.
- Computer Skills Preferred: Microsoft Office Suite, ERP System Knowledge, Project Management Software.
- Experience with Window Treatment (roller shades, Roman shades, drapery) highly desired.
- Very strong attention to detail and quality of work, particularly relating to performance criteria of the product.
- Critical thinking and a customer service orientation.
- Outgoing personality and results-driven.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.
- The goal of this position is to ensure the quality of products perform to the assigned standards and provide complete customer satisfaction within the scope of the order.
- Oversees the quality control process of all products including fabricated/finished products and fabric by the yard.
- Maintains the established global quality assurance program in partnership with Company Product Development and Production departments.
- Maintains Company quality standards for all products.
- Ensures products meet Company and customer quality standards.
- Collaborates with vendors in identifying negative quality trends and repetitive defects.
- Assists in the problem-solving process.
- Submits daily, weekly, or monthly reports analyzing the overall quality of the products and vendors' performance if needed.
- Monitors and assists vendors on any quality control assurance issues.
- Develop relations with new Fabricators and implement Quality control/assurance.
- Communicates internal and external customer needs to the vendors.
- Initiates quarterly product testing for the Standards Program.
- Inspects products to determine if there is a need for improvement and the ability to make modifications if necessary.
- Reviews all counter samples and creates QC audit reports of each item for Fabricators and mills.
- Provides direction of improvement if needed.
- Submits samples to Customer Service Rep. or to the project coordinator for customer approval after internal approval of a production sample.
- Inspects and performs audits on all production receipts of finished goods.
- Records inspected data for Quality Control process protocols.
- Inspects and communicates issues and audits findings on customer returns.
- Coordinates with the Warehouse Manager and Quality/Testing Manager to resolve problems.
- Ensures completed QC audits are forwarded to appropriate personnel with corrective measures.
- Updates and maintains the database for review and suggestive improvements.
- Assists in identifying trends that may create increased risks.
- Reports quality control issues to purchasing and the vendors.
- Oversees the receipt of new claims from Account Managers, Customer Care, Project Managers, or directly from customers/properties.
- Reviews and addresses claims for Hospitality and Government projects regarding ALL product categories (Fabric, Finished Bedding, Shower/Spa Curtains, Window Treatment, etc.).
- Identifies quality issues and/or potential quality issues on various textile products by investigating and reviewing the full order history.
- Communicates with vendors (domestic and overseas) regarding the causes and solutions for quality issues.
- Communicates with customers (domestic and overseas) in high-pressure situations and keeps calm and composed while providing solutions.
- Manages all customer complaints efficiently and professionally – must be able to make people happy in any situation.
- Owns and executes inspections for Model Rooms and other fabric by the yard textiles showing quality-related issues either pre or post-sales while meeting SLA.
- Active in recurring conference calls, team huddles, and other meetings as needed.
- Initiates Salesforce Tasks, Requests, and/or Cases for testing, print estimating, evaluation, etc.
- Travel less than 25%
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk and climb ladders (short) at times to inspect products.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.
Compensation Base Salary. PTO, paid Holidays , Medical, dental, vision. FSA account, 401k Plan
- Plus Quiet Lounge: onsite space for silence, tranquility and personal focus.
- *Outdoor Lounge: to re-energize with fresh air and sunshine.
- Completely non-smoking campus
- Company events led by our Culture Committee
- Onsite Gym & Fitness Facility
- Onsite game room
- Indoor soccer court
- Slide
- Discounted Fitness classes
ApplyPlease send your resume in a word document. Indicate what type of textile and the type of project management skills you have.